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Return Policy & Conditions: We accept returns within 10 days of purchase for items in original, unused condition with all packaging and documentation intact. Items must be returned in the same condition as received. Returned items will be inspected for damage or signs of use. Once approved, refunds will be processed within 5-7 business days to the original payment method. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. Items marked as final sale cannot be returned. For more details, please review our complete return policy.

Final Sale Items: Certain items are marked as final sale and cannot be returned or exchanged under any circumstances. These items are clearly labeled at the time of purchase. Final sale items include clearance products, custom orders, and items specifically designated as non-returnable. By completing your purchase of a final sale item, you acknowledge and accept this condition. We are not responsible for returns or refunds on final sale purchases.

Shipping & Delivery Terms: We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with tracking information. Delivery times vary depending on your location and chosen shipping method (typically 5-10 business days for standard shipping). BWK Sneaker Care is not responsible for delays caused by carrier issues, weather, or other circumstances beyond our control. Customers are responsible for providing accurate shipping addresses. We are not liable for packages lost, stolen, or damaged in transit. For claims regarding damaged or lost shipments, please contact us within 48 hours of delivery with photographic evidence.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping Costs & Liability Disclaimer: Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. Shipping costs are non-refundable once an order has been placed and shipped. BWK Sneaker Care is not responsible for any indirect, incidental, consequential, or punitive damages arising from shipping delays, delivery failures, or product damage during transit. Our liability is limited to the cost of the product only. For shipping-related issues, please contact us within 48 hours of delivery.

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